Please have a look at our terms and conditions of service/repair before commencing to book with us.
Terms and Conditions.
1. What you should expect from us.
We will always aim to service/repair at the time specified.
If we know we are going to be late, we will always call/advise you with an estimation of start time as soon as possible.
Because of the nature of our business we may have to cancel appointments at short notice due to emergency work or ill health. We always try to book appointments within specified time slots , therefore we require flexibility with movement of appointments due to the viability of the job, we will always try to contact you in advance to reallocate your appointment if we have to cancel. We apologise for any inconvenience this may cause.
2. All work carried out by The Motorhome & Caravan Workshop is
fully insured.
3. As an 'Approved Workshop' we will stamp your service book and leave you with a copy of the service sheet for your records, which will also be in line with the warranty conditions of all NCC Approved Caravan Manufacturers.
If we find any faults with the Caravan/Motorhome that can't be repaired within the allocated time for the service, or require additional parts, then we will inform you; with an estimate of cost, before proceeding with the repair.
All work, including labour and parts, (but excluding parts subject to normal wear and tear and bulbs) will be covered by a 12 month guarantee, unless notified in writing by the engineer at the time. (Some parts may be covered by an additional manufacturer's warranty).
4. Methods of payment
We accept cash or cheque (with cheque guarantee card).
Cheques should be made payable to, 'mlvs ltd'.
We accept all major credit/debit cards including American Express.
Payment MUST be made on completion of work unless other terms agreed with MLVS Ltd.
Specialist ordered parts MUST be paid for in advance of work commencing.
All prices quoted are inclusive of VAT. Vat is charged at 20%.
5. What we need from you
At the time of booking we should have taken details from you with regards to the make, model and year of your Caravan or Motorhome. We will always need to have a mobile number and email address for urgent contact, therefore if we have not already taken these details, please inform us as soon as possible.
Please inform us before the date of your service of any inaccuracies in the details we hold.
If there are any faults that you are aware of prior to our visit and would like repaired at the time of the service, please inform us in advance, to ensure parts are in stock.
Please ensure that your cassette toilet is emptied and washed out prior to service. If this is not done, our engineer will not service the toilet. Please also ensure that all serviceable habitation areas are cleared prior to service. We have the right to refuse servicing on any unit not suitable for practical health & safety working conditions.
6. Our engineer will carry out a risk assessment pre-service check on the vehicle before carrying out repairs, and he reserves the right not to continue with the service if it is deemed unsafe to do so.
7. The service you requested should take between 2.5 - 4 hours to complete, not including any additional work requested.
8. Our engineer will always behave in a professional manner, and will complete all work safely and to NCC standards and Gas Safe Register standards.
9. Cancellations due to adverse Weather
Should we have to cancel your booking at short notice due to adverse weather conditions such as gale force winds, torrential rainfall, lightning storms or heavy snow fall, we will do our utmost to reallocate a suitable appointment time?
For your peace of mind, and as part of the terms and conditions of our NCC approval, please find a copy of our complaints procedure below.
10. Complaints
If you are dissatisfied with any aspect of our service, please bring it to our attention immediately, that we can take steps to resolve your concern.
If we do not or cannot resolve your concern to your satisfaction, we may refund all or part of the price you paid for the service.
Where we disagree with your concern, you may, at your discretion have the work that we carried out inspected at any NCC approved workshop at your own cost.
Upon receipt of written confirmation of your concern from the NCC approved workshop showing MLVS Ltd to be at fault then we will pay reasonable costs of putting it right.
If either party is still unsatisfied, the matter should then be reported to the National Caravan Council (the administrator of the Approved Workshop scheme).
The NCC will then act as arbitrator.
Please inform us at once if you are unsatisfied with any aspect of the work carried out.
You can request an official NCC complaints form from us:
Tel: 01555 870023 E-Mail: info@mlvs.co.uk or alternatively write to us within 7 days.
The Motorhome & Caravan Workshop
Unit 3 (B) Eastend Farm
Lanark Road
Carstairs
Lanark
ML11 8QG
11. Disclaimer
Your statutory rights are not affected by our terms & conditions.
Thank you for taking the time to read over our terms & conditions, and we hope you are happy with our services.
Have a happy holiday! Make sure you book your service/repair before you go.........
The Motorhome & Caravan Workshop ©
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