Please take the time to read through  prior to work

commencement.

 Terms and Conditions.

 What you should expect from us.

We will always aim to Service/Repair or carry out work at the time specified.

If we know we are going to be late, we will always call you with an estimation of start time as soon as possible.

Because of the nature of our business we may have to cancel appointments at short notice due to emergency work or ill health.

We always try to book appointments within specified time slots, therefore we require flexibility with movement of appointments due to the viability of the job, and we will always try to contact you in advance to reallocate your appointment if we have to cancel. We apologise for any inconvenience this may cause.  

 All work carried out by The Motorhome & Caravan Workshop is fully insured. Our insurance    certificate can be seen on display in our office.                 

As an 'Approved Workshop' we will stamp your service book and leave you with a copy of the service sheet for your records, which will also be in line with the warranty conditions of all NCC Approved Caravan Manufacturers. 

If we find any faults with the Caravan/Motorhome that can't be repaired within the allocated time for the service, or require additional parts, then we will inform you; with an estimate of cost, before proceeding with the repair.

All work, including labour and parts, (but excluding parts subject to normal wear and tear and bulbs) will be covered by a 12 month guarantee, unless notified in writing by the engineer at the time. (Some parts may be covered by an additional manufacturer's warranty).

Leaving your motorhome, campervan or caravan with us?

 Please note the following insurance and service limitations:

1. / We will conduct a vehicle damage survey and complete an acceptance form which we will ask you to sign (to verify existing damage). Failure to sign this form will lead to refusal of services by us.

2. / Vehicles are insured by us ONLY during the hours allocated for the repair. Vehicles are thereafter left entirely at YOUR OWN RISK. DAMAGE CLAIMS WILL NOT BE ENTERTAINED ON VEHICLES LEFT FOR MORE THAN 24 HOURS PRIOR TO OR AFTER THE ALLOCATED REPAIR TIME SLOT.

3. / Any damage claims MUST be made prior to the vehicle leaving our premises. No claims will be entertained after a vehicle has been collected under any circumstances.

4. / Vehicles dropped off or collected out with normal opening hours (i.e. when we are closed) are exempt from damage claims entirely. (If we do not have the opportunity of pre-inspection) No claim will be entertained under these circumstances.

A STORAGE CHARGE OF £20 PER DAY WILL BE APPLIED WHERE A CUSTOMER LEAVES A VEHICLE ON OUR PREMISES FOR MORE THAN 5 DAYS BEYOND AGREED COLLECTION DATE. THIS WILL BE BACK DATED TO THE FIRST DAY. (MINIMUM CHARGE £100)

CARAVAN WHEEL TORQUE

During the course of a Caravan service we may need to remove the road wheels. We will always torque the wheel nuts to manufacturer's guidelines upon re-fitting; however it is YOUR responsibility to check wheel torques prior to any journey, including leaving our workshop. We recommend checking the torque every 20 miles for the first 60 miles to negate loosening due to temperature shock.

        Methods of payment

We accept cash or cheque (with cheque guarantee card).  Cheques should be made payable to, 'MLVS ltd'.

We accept all major credit/debit cards EXCLUDING American Express.  

Payment MUST be made on completion of work unless other terms agreed with The Motorhome & Caravan Workshop.

PLEASE NOTE A 2.5% HANDLING CHARGE APPLIES TO CREDIT CARDS

Specialist ordered parts MUST be paid for in advance of work commencing.

All prices quoted are inclusive of VAT. VAT is charged at current rate.

 What we need from you

At the time of booking we should have taken details from you with regards to the make, model and year of your Caravan or Motorhome. We will always need to have a mobile number and email address for urgent contact, therefore if we have not already taken these details, please inform us as soon as possible.

 Please inform us before the date of your service of any inaccuracies in the details we hold.

If there are any faults that you are aware of prior to our visit and would like repaired at the time of the service, please inform us in advance, to ensure parts are in stock.
                                                                      

Please ensure that your cassette toilet is emptied and washed out prior service. If this is not done, our engineer will not service the toilet. Please also ensure that all serviceable habitation areas are cleared prior to service. We have the right to refuse servicing on any unit not suitable for practical health & safety working   conditions.

Our engineer will carry out a risk assessment pre-service check on the vehicle before carrying out repairs, and he reserves the right not to continue with the service if it is deemed unsafe to do so.

The service you requested should take around 2.5 - 4 hours to complete, not including any additional work requested.

Our engineer will always behave in a professional manner, and will complete all work safely and to NCC standards.

 Cancellations due to adverse Weather

Should we have to cancel your booking at short notice due to adverse weather conditions such as gale force winds, torrential rainfall, lightning storms or heavy snow fall, we will do our utmost to reallocate a suitable appointment time?

For your peace of mind, and as part of the terms and conditions of our NCC approval, please find a  our complaints procedure below.

Complaints

If you are dissatisfied with any aspect of our service, please bring it to our attention immediately, that we can take steps to resolve your concern.

If we do not or cannot resolve your concern to your satisfaction, we may refund all or part of the price you paid for the service.

Where we disagree with your concern, you may, at your discretion have the work that we carried out inspected at any NCC approved workshop at your own cost.

Upon receipt of written confirmation of your concern from the NCC approved workshop showing The Motorhome & Caravan Workshop to be at fault then we will pay reasonable costs of putting it right.

 If either party is still unsatisfied, the matter should then be reported to the National Caravan Council (the administrator of the Approved Workshop scheme).

The NCC will then act as arbitrator.

 Please inform us at once if you are unsatisfied with any aspect of the work carried out.

You can request an official NCC complaints form from us:

Tel: 01555 870023 or alternatively write to us within 7 days.

Disclaimer

Your statutory rights are not affected by our terms & conditions.

Thank you for taking the time to read over our terms & conditions, and we hope you are happy with our services.